399pet Terms and Conditions

399pet (hereinafter referred to as "the Platform" or "we") is an online gaming and Sports Betting platform serving users in Bangladesh and other approved regions. These Terms and Conditions constitute a legally binding agreement between 399pet and its users.

By accessing this website, opening an account, or using any of our services, you confirm that you have read, understood, and agreed to these Terms. If you do not agree, please stop using 399pet immediately.

399pet operates under an international gaming license, with all activities conducted under regulatory oversight. Our goal is to provide every user with a fair, transparent, and secure gaming environment.

• 399pet reserves the right to modify these Terms at any time.
• Continued use of the platform after any changes will be considered acceptance of the updated terms.
• 399pet reserves the right to suspend or permanently discontinue any service at any time without prior notice.
• These Terms are written in Bengali, and the Bengali version shall be the legally binding version.

To register on 399pet, you must provide accurate and complete information. Accounts created with false or incorrect details may be suspended at any time, and any balance in such accounts may be forfeited.

Each person may only hold one account. If multiple accounts are found under the same individual, all accounts will be closed and all bonuses will be cancelled. Holding multiple accounts is strictly prohibited under 399pet's Terms & Conditions.

• Username & Password: Must be kept completely confidential and must not be shared with anyone.
• Account Responsibility: You are solely responsible for all activity on your account.
• Suspicious Activity: Any unusual activity on your account must be reported to the support team immediately.
• One Device, One Account: Operating multiple accounts from the same device is strictly prohibited.

399pet is strictly for users aged 18 and above. Minors (under 18) are completely prohibited from opening an account or using any gaming services. By creating an account, you confirm that you are 18 years of age or older.

As part of the KYC (Know Your Customer) process, 399pet may verify your identity at any time. You may be asked to provide a copy of your National ID (NID), passport, or driving license.

• Identity verification may be required before a withdrawal can be processed.
• Operating an account on behalf of another person is strictly prohibited.
• Withdrawals may be put on hold until verification is complete.

Deposits on 399pet can be made via bKash, Nagad, Rocket, and other approved payment methods. The minimum deposit amount is BDT 500, and all deposits must stay within the applicable limits. All transactions are processed through secure, encrypted channels in accordance with 399pet's Terms and Conditions.

Withdrawal requests are typically processed within 15 minutes to 24 hours. However, delays may occur if identity verification or a security review is required. 399pet reserves the right to place a withdrawal on hold in cases of suspected suspicious transactions.

• Deposited funds will only be returned to the original registered payment method.
• Withdrawals to third-party accounts are not permitted.
• If money laundering or fraud is suspected, the relevant authorities will be notified.

All bonus and promotional offers on 399pet are subject to their own terms. Please read the specific conditions of any offer carefully before claiming a bonus. In general, a wagering requirement must be met before bonus funds can be withdrawn.

The welcome bonus is available to new members only and is based on the first deposit. A user may not claim the welcome bonus more than once. Any attempt to claim a bonus in violation of 399pet's rules will result in the bonus being voided and may lead to account suspension.

• Wagering Requirement: You must wager a specified multiple of the bonus amount (typically 20x–30x).
• Validity: Bonuses must generally be used within 30 days.
• Game Restrictions: Some bonuses may be restricted to use on specific games only.
• Bonus Cancellation: 399pet reserves the right to revoke any bonus at any time if the terms are violated.

399pet offers betting on cricket, football, kabaddi, and a wide range of other sports, alongside hundreds of games including slots, Live Casino, and card games. Each game and betting market has its own rules, which are displayed on the 399pet platform.

Once a bet is confirmed, it cannot be changed or cancelled (unless a live cash-out option is available). 399pet is not liable for bets affected by disconnection or technical issues if the bet has already been accepted by the server.

• Odds are subject to change; the odds displayed at the time a bet is confirmed will apply.
• If a match or event is cancelled, all related bets will be refunded.
• 399pet reserves the right to correct any odds that were displayed incorrectly due to a technical error.
• Bets placed to exploit obvious odds errors or pricing mistakes will be voided.
• Betting as a group or using bots is strictly prohibited.

399pet believes entertainment should be enjoyable, not stressful. Responsible gaming is one of our core principles, and we encourage all users to set personal limits before they play.

Our platform offers deposit limits, session limits, loss limits, cooling-off periods, and self-exclusion options. To use these tools, contact our support team or manage them directly from your account settings.

• Never treat gaming as a source of income.
• Do not chase your losses by placing rushed bets to try to win back money you have lost.
• Take a break when you need to and spend time with family and friends.
• If you notice an issue, please contact our support team.

399pet reserves the right to temporarily or permanently suspend any account for the following reasons:

• Any violation of these Terms and Conditions.
• Registration using false information or identity fraud.
• Operating multiple accounts.
• Bonus abuse or fraudulent activity.
• Money laundering or suspicious financial activity.
• Attempting to hack, use bots, or exploit any system vulnerabilities.
• Threatening or disrespectful behavior toward other users or staff.

Users may also request account closure at any time. For voluntary closures, any remaining balance may be withdrawn; however, bonuses with incomplete wagering requirements will be forfeited.

399pet is committed to keeping your personal information secure. Any data we collect is used solely for service delivery, identity verification, transaction processing, and security purposes. Your information is never sold to third parties.

Our full privacy policy is published separately. To learn more about how we collect, store, and use your data, Privacy Policy Visit the page.

• All data is protected with SSL encryption.
• Payment information is stored in compliance with PCI DSS standards.
• Contact support to view or update your information.
• Data deletion requests will be handled through a designated process.

399pet may update or modify these Terms and Conditions at any time. For significant changes, we will make reasonable efforts to notify users via email or through the platform. However, it remains each user's responsibility to review the Terms regularly.

Updated terms take effect from the date they are published. Continued use of the platform after any changes constitutes acceptance of the new terms. If you disagree with any change, please request account closure.