399pet Privacy Policy

We collect various types of information when you open an account and use 399pet. This information helps us provide you with a safe, personalized, and seamless experience. In line with 399pet's privacy policy, we only collect what is truly necessary.

We collect data in two ways — information you provide directly, and information recorded automatically as you use the platform.

• We use your location data solely to verify service availability.
• Device information (model, OS) helps identify potential security risks.
• Details on cookies and tracking technologies can be found in the Cookies Policy section below.

399pet uses your data only for specific, legitimate purposes. A core principle of our privacy policy is that data collected for one purpose will only ever be used for that purpose. Using your information unnecessarily or outside its intended scope goes against our policy.

• Account Management: To handle registration, login, password recovery, and to ensure account security.
• Payment Processing: To process deposits and withdrawals quickly and securely.
• Identity Verification: To complete the KYC process and prevent fraud.
• Customer Support: To resolve your issues and provide you with the information you need.
• Responsible Gaming: To identify potentially problematic gaming behavior and provide timely support.
• Fraud Prevention: To detect suspicious transactions and prevent money laundering.
• Legal Obligations: To meet regulatory compliance requirements.
• Service Improvement: To improve platform usability and overall user experience.

399pet does not retain your data longer than necessary. Essential information is kept while your account is active. After account closure, certain data may be retained for a defined period to meet legal obligations and resolve any disputes.

• Account Information: Up to 5 years after account closure.
• Financial Transactions: Up to 7 years as required by law.
• KYC Documents: 5–7 years, in accordance with regulatory requirements.
• Cookies Data: Up to 12 months maximum, then automatically deleted.
• Support Conversations: Up to 2 years after issue resolution.

After the above retention period, data is securely deleted or anonymized so that individuals can no longer be identified.

399pet never sells your data. However, limited information may be shared with trusted partners to deliver specific services. These partners are bound by strict confidentiality agreements and may only use the data for the designated purpose.

• Payment Processor: With bKash, Nagad, and banking partners to process transactions.
• Identity Verification Service: With approved verification agencies to complete KYC.
• Security Service Provider: To prevent fraud and cyberattacks.
• Legal Authorities: Upon court order or at the request of a regulatory authority.

The 399pet website and app use cookies and similar technologies. These enhance your browsing experience, maintain login sessions, and monitor platform performance. Some features may not function properly without cookies.

• Essential Cookies: Required for login sessions and security — these cannot be disabled.
• Performance Cookies: To monitor site speed and track errors.
• Functionality Cookies: To remember your preferences and language settings.
• Analytics Cookies: To analyze user behavior and improve the platform.

You can disable non-essential cookies through your browser settings. Note that this may affect some features on 399pet.

399pet uses industry-standard security technology to protect your data. Our security team monitors systems around the clock and responds immediately to any suspicious activity. Ensuring the complete protection of your data is at the heart of 399pet's privacy policy.

• 256-bit SSL Encryption: All data transfers are fully encrypted.
• PCI DSS Compliance: Payment card information is stored with the highest level of security.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Firewall & DDoS Protection: Servers are protected against cyberattacks.
• Regular Security Audits: Regular audits by independent experts.
• Encrypted Database: Stored data is also kept in encrypted form.

399pet's privacy policy gives you full control over your personal data. You can exercise any of the rights below by contacting our support team.

399pet strictly prohibits anyone under 18 from using the platform. We do not knowingly collect information from minors. If we become aware that a minor has created an account, that account will be closed immediately and all associated data will be deleted.

• Age is verified at the point of registration.
• ID verification is requested in cases of suspected fraud.
• Any data found to belong to a minor will be deleted within 48 hours.

399pet may update this Privacy Policy from time to time. Changes may be made in response to new laws, technological developments, or service expansions. For significant changes, we will notify you by email or through a notification on the platform.

Any updated policy takes effect from its published date. Continued use of the platform after changes have been made constitutes acceptance of the updated policy. We recommend checking this page regularly.

If you have any questions, concerns, or complaints about our Privacy Policy, please reach out to our dedicated Privacy Team. We typically respond within 3 business days.

• Email: [email protected]
• Live Chat: From the platform's support section.
• Time: 24 hours a day, 7 days a week.

If your complaint is not resolved to your satisfaction, you may escalate it to the relevant regulatory authority.