Betting is meant to be fun, not stressful. At 399pet, we have always believed that gaming is truly enjoyable when you know your limits and play within them. Our responsible gaming policy is here to help you stay on the right track.
Responsible Gaming (Responsible Gaming) It means using betting or online gaming as a healthy form of entertainment — not as a source of financial stress or emotional hardship. At 399pet, we have held this belief from the very beginning: if you can enjoy it within your limits, gaming is genuinely fun.
Online gaming is growing rapidly in Bangladesh, with millions of people participating in cricket betting, casino games, and Sports Betting. Without the right awareness, though, excessive play can become a problem — affecting both family life and personal wellbeing.
Our goal is to keep every player informed, healthy, and happy. That is why 399pet offers deposit limits, self-exclusion, cooling-off periods, and professional support — all designed with your best interests in mind.
We prioritize responsible gaming at every step. From platform design to our support team — this commitment is reflected in everything we do.
Responsible gaming is more than following rules — it is a mindset. 399pet wants you to walk away from every session with a smile, not frustration.
Gaming addiction does not happen overnight — it builds gradually. Watch out for these warning signs:
Chasing losses by placing bigger bets after a loss is one of the most common signs of problem gambling.
Hiding your betting habits from family or people close to you is a warning sign worth taking seriously.
If you are using money meant for food, bills, or other essential expenses on betting, you have crossed the line.
Being unable to stop gaming, or repeatedly returning despite trying to quit, is a clear warning sign.
Feeling restless, irritable, or low when you cannot play are psychological signs of addiction.
Failing to meet professional or academic responsibilities because of betting is a serious warning sign.
Answer the following questions honestly. If you answer "Yes" to more than two, please speak with our support team.
Have you spent more than your set budget on betting this week?
After a loss, have you ever felt like one more bet would turn things around?
Do you hide your betting habits from family or friends?
Do you feel restless or irritable when you stop gaming?
Does betting feel more important than work, sleep, or your social life?
Have you ever bet using borrowed or loaned money?
399pet lets you stay in control of your gaming habits — anytime, from any device
Set your own daily, weekly, or monthly deposit cap. Reductions take effect immediately; increases take 24 hours to apply.
Effective immediatelyTake a temporary break ranging from 1 day to 6 weeks. Your account will be locked during this period and no betting will be possible.
Flexible time limitsIf you need a longer break, you can exclude yourself entirely for anywhere between 6 months and 5 years.
6 Months – 5 YearsIf you lose beyond a set amount, your game will automatically stop. Keep financial losses in check.
Automatic ProtectionSet a time limit for each session before you start. You will receive a reminder when your time is up.
Session TrackerView your full betting history, win/loss summary, and spending breakdown at any time.
Full TransparencyLog in to your 399pet account and go to "Account Settings".
Go to Settings and select the "Responsible Gaming" option.
Deposit, loss, time, or self-exclusion — choose whichever limit you need.
Set your own limits — both the amount and duration — based on your budget and habits.
Save your limits. Decreases apply immediately; increases require a verification wait period.
Responsible gaming means following a few simple rules. Build these habits:
Our platform goes beyond gaming — it also ensures your overall well-being
399pet is a licensed platform. All our operations are conducted in full compliance with international gaming regulations.
Strict age verification is carried out at registration. No one under the age of 18 is permitted to open an account.
Whatever the issue, whenever you need us, our expert support team is always by your side.
Our system automatically detects unusual betting patterns and alerts the user.
All financial transactions are encrypted and secure. Protecting your money is our responsibility.
Any information you share when contacting us for responsible gaming support is kept strictly confidential.
Answers to common questions about Responsible Gaming
Join 399pet and enjoy the thrill of betting in our safe, transparent, and responsible gaming environment. Create your account today.