FAQ — Answers to Your Questions About 399pet

Login On the login page, click the "Forgot Password" option. An OTP will be sent to your registered mobile number. Use it to set a new password. The entire process takes under 2 minutes.

No. Under 399pet's policy, only one account may be operated per device or network. If multiple accounts are detected, all of them may be permanently suspended and any remaining balance may be forfeited.

KYC verification must be completed before making a withdrawal. Simply upload a photo of your national ID or passport. Verification is usually completed within 24 hours.

399pet supports a wide range of popular payment methods — including bKash, Nagad, Rocket, Upay, and bank transfer. Cryptocurrency is also accepted. Visit the payment page to see all available options and choose the one that works best for you.

The minimum deposit on 399pet is just BDT 300. This applies to all payment methods. New members may also receive a special welcome bonus on their first deposit.

Deposits made via bKash, Nagad, or Rocket are typically reflected in your balance within 1–5 minutes. If there is a delay, contact live chat with your payment reference number.

Withdrawal requests are typically processed within 15 minutes to 2 hours. During peak hours, it may take a little longer. Having your verification completed in advance speeds up the process.

The minimum withdrawal is BDT 500. The maximum limit depends on your VIP level — up to BDT 50,000 per day for standard members, and higher for VIP members.

Common reasons for a rejected withdrawal include: unmet bonus rollover requirements, an incorrect account number, or incomplete KYC verification. Contact live support to find out the reason and resolve the issue.

When opening a new account, activate the welcome bonus option from the promotions page at the time of your first deposit. Full details on the bonus amount and terms are available on the promotions page. Bonus balance cannot be withdrawn directly — a specified rollover requirement must be met first.

A rollover is the total amount you need to wager before you can withdraw a bonus. For example, a 10x rollover on a BDT 1,000 bonus means you must place BDT 10,000 in bets before withdrawing. You can track your rollover progress in the Bonus section of your account.

Yes, 399pet offers weekly cashback and Live Casino rebates for regular members. VIP members receive rebates at an even higher rate. Visit the Promotions page for full details.

399pet offers Live Casino, slot machines, fishing games, table games (cards, roulette, baccarat), and e-sports. The Sports Betting section lets you place bets on cricket, football, tennis, and many more. Head to the game lobby to find all categories in one place.

Yes, live betting is available 24 hours a day in the Sports section of 399pet. You can follow matches from around the world in real time and place bets as the action unfolds. Live score updates are shown instantly.

If you get disconnected during a live game, the system automatically saves your session. When you reconnect, you can pick up right where you left off. Note that bets already placed in Sports Betting cannot be cancelled.

The 399pet app is available for download directly from the official website's app page. Separate versions are available for Android and iOS. Downloading from third-party sources carries security risks, so always use the official site.

399pet uses SSL encryption and two-factor authentication (2FA) to keep your personal information and financial transactions fully secure. Use a strong password and never share your OTP with anyone.

399pet's live chat support is available 24/7. Just click the chat icon in the bottom-right corner of the website or app to connect with the support team instantly. Responses typically come within 3 minutes.